FAQs

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• I have switched to a different bank account. How do I update my direct deposit information? Open Closed

  If your banking information changes, you can easily update this information through your online account. Log in to your account, then click on Profile in the … Read more…the full answer

• What if the amount I received is more than I requested? Open Closed

  If you receive a reimbursement that's more than you requested, or are owed, you need to notify us of the overpayment. FSAFEDS will work with you to reconcile the overpayment.… Read more…the full answer

• I received my reimbursement in the form of a check and forgot about it. Can I still deposit the check into my bank account? Open Closed

  That will depend on the date the check was issued, If the check is: Less than 180 days from the issued date, yes, the check can be cashed or deposited into your bank account. More than 180… Read more…the full answer

• What if my agency withholds the wrong amount? Open Closed

  If you notice an error regarding your allotment, please notify us as soon as possible. FSAFEDS will work with BENEFEDS to determine the required course of action. If the error results in t… Read more…the full answer

• What if FSAFEDS cannot take an allotment from my pay? Open Closed

  In some cases, such as a tax levy or wage garnishment, there are not enough funds left for your allotment (FSA contribution). In these situations, or any others where we are unable to receive an allotment, we'll will work with … Read more…the full answer

• If I didn't use all the money allotted to my FSA during the benefit period, can I get the money refunded to me? Open Closed

  The IRS created the ""use or lose"" rule, which states that all money left in your FSA is forfeited after the benefit period ends … Read more…the full answer

• Can I transfer money from one FSA to another? Open Closed

  Generally no, the Health Care FSA (HCFSA), Limited Expense Health Care FSA (LEX HCFSA) and Dependent Care FSA (DCFSA) are separate accounts, and money cannot be transferred between or among them. Plus, claims can't be reimbursed that are not consi… Read more…the full answer

• Can my agency provide a waiver for me to recoup any funds remaining in my FSA? Open Closed

  No, your agency does not have the authority to provide waivers for you or any other employee regarding funds that may be forfeited. Getting reimbursed for funds remaining in your FSA after the benefit period ends is considered deferred comp… Read more…the full answer

• What happens to the forfeited money? Open Closed

  At the end of each benefit period, forfeited funds are returned to the FSAFEDS Program by our third party administrator, HealthEquity. Per IRS guidelines, forfeited funds are used toward the employer's administrative expenses for this program.… Read more…the full answer

• What is paperless reimbursement? Open Closed

  FSAFEDS offers paperless reimbursement for your Health Care FSA (HCFSA) through a number of FEHB and FEDVIP plans. This means that when you or your provider file claims with your FEHB or F… Read more…the full answer