FAQs

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• If I'm enrolled in one of the plans that participate in paperless reimbursement, am I automatically enrolled in it? Open Closed

  No, you must enroll in a HCFSA and make an election each year to participate.… Read more…the full answer

• How will my FEHB or FEDVIP plan know that my dependents are covered under my health insurance? Open Closed

  You provide your plan with this information when you enroll in FSAFEDS, or when there has been a change in your enrollment. … Read more…the full answer

• How does my FEHB and/or FEDVIP plan know to submit claims for my dependent to my FSA? Open Closed

  Your plan submits all claims for all family members covered under your plan to FSAFEDS via the enrollee's Social Security number (SSN). If you are not the plan enrollee, you will need to provide that information during enrollment. … Read more…the full answer

• What if I submit a claim directly to FSAFEDS? Open Closed

  You signed up for the convenience of paperless reimbursement so you wouldn't have to submit claims and receipts so we strongly encourage you to avoid manual submission. If you do submit a claim that is automatically forwarded to us by your… Read more…the full answer

• Will my plan submit expenses for OTC health care-related items via paperless reimbursement? Open Closed

  No. Since non-prescription health care-related items are not eligible expenses under FEHB coverage, your plan will not process these claims, and there will be no Explanation of Benefits (EOB) information from your insurance carrier to send to FSA… Read more…the full answer

• Is handwritten documentation considered acceptable when submitting a claim for reimbursement? Open Closed

  Yes, as long as the handwritten documentation includes the provider's stamped information and/or credentials. … Read more…the full answer

• Can I use a Groupon for my expense? Open Closed

  Yes, you may use a Groupon or a similiar online deal marketplace for eligible expenses. When submitting a receipt for reimbursement, please make sure to include the following: Patient's Name - the name of the p… Read more…the full answer

• Are gift cards considered an eligible form of payment? Open Closed

  Yes. Gift cards are considered an eligible form of payment for an eligible out of pocket expense. When submitting a receipt for reimbursement, please make sure to include the following: Patient's Name - the name… Read more…the full answer

• Can I submit claims using a coupon or discount and receive reimbursement for the amount before the coupon or discount was used? Open Closed

  No. Coupons and discounts are not considered eligible for reimbursement. You can only receive reimbursement for the amount you paid. … Read more…the full answer

• Where can I find an accurate currency conversion rate? Open Closed

  Please visit https://www.irs.gov/individuals/international-taxpayers/foreign-currency-and-currency-exchange-rates where you will fin… Read more…the full answer