FAQs

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• Which FEHB and FEDVIP plans participate in paperless reimbursement? Open Closed

  Currently there are many participating plans. FSAFEDS continues to work with other FEHB and FE… Read more…the full answer

• How does paperless reimbursement work? Open Closed

  Once your FEHB or FEDVIP plan (PDF) processes your claims (medical, certain dental, vision, and prescription claims), the plan will forward your out-of-pocket expense(s) electronically to … Read more…the full answer

• Is paperless reimbursement available for all FSAs? Open Closed

  No. paperless reimbursement (PR) is only available for a Health Care FSA, the FSA that can reimburse you for eligible health, dental and vision expenses from… Read more…the full answer

• If I'm enrolled in paperless reimbursement, do I have to file claims? Open Closed

  Little or no action is required to file your claim for paperless reimbursement. Once your claim has been processed by your FEHB plan or FEDVIP plan, the claim will automatically forward to the FSAFEDS program. However, you must still file c… Read more…the full answer

• Does paperless reimbursement speed up the FEHB or FEDVIP claims-paying process? Open Closed

  No, it doesn't. The timeline for your FEHB and/or FEDVIP plan to process a claim has not changed. Although once your claim has been processed, it will automatically be submitted to your FSAFEDS account. Your FEHB plan forwards your retail and mail… Read more…the full answer

• Do I still pay my co-pays, deductibles, and other out-of-pocket expenses? Open Closed

  Yes, paperless reimbursement does not change your relationship and obligations to your health care providers in any way. You are expected to make payment for your eligible out-of-pocket expenses… Read more…the full answer

• How often does FSAFEDS receive the file of processed claims from my FEHB plan? Open Closed

  FSAFEDS receives an electronic file for claims processed the prior week from each participating plan.… Read more…the full answer

• Are my retail and/or mail-order pharmacy claims covered under paperless reimbursement? Open Closed

  That depends on your plan. Please refer to the list of plans in the Paperless Reimbursement Quick Reference Guide Support C… Read more…the full answer

• What if my FEHB or FEDVIP plan does not participate? Open Closed

  You may contact your plan and ask them to consider participating. You can also log in to your online account at www.FSAFEDS.gov and send us a secure message through the Message C… Read more…the full answer

• How do I enroll in paperless reimbursement? Open Closed

  You will be prompted to sign up for paperless reimbursement during Open Season. Once you've enrolled in FSAFEDS, you can opt to participate in paperless reimbursement for the current bene… Read more…the full answer