FAQs

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• Can I just submit my credit card receipt supporting documentation? Open Closed

  No, credit card receipts and canceled checks are not acceptable forms of documentation because they do not have the itemized information required by the IRS to verify expense eligibility. Learn more about … Read more…the full answer

• Can I submit my claim with a digital or electronic signature? Open Closed

  Yes, depending on the submission method you use. See File a Claim for details. … Read more…the full answer

• Can I submit claims for expenses that I incurred prior to my effective date? Open Closed

  No. You submit claims for expenses you incur on or after the first day of the benefit period during which you're enrolled. … Read more…the full answer

• I live overseas. Can I be reimbursed in foreign currency? Open Closed

  No. FSAFEDS will reimburse you in U.S. dollars. If you pay your provider in foreign bills, please convert the amount that you are submitting for reimbursement and enter it in U.S. dollars when you submit your claim.… Read more…the full answer

• How should I submit my gym membership claims if I pay for the full amount upfront? Open Closed

  For a gym membership to even be considered for reimbursement under a Health Care FSA, you must have: Approved Letter of Medical Necessity … Read more…the full answer

• How do I know if you received my claim? Open Closed

  When you submit your Health Care, Limited Expense Health Care or Dependent Care FSA claim to FSAFEDS, you can receive confirmation by email so you know your claim has been received. To take advantage of this free, convenient service, includ… Read more…the full answer

• How do I know if a claim has been denied? Open Closed

  If you submit a claim that is partially or fully denied, you will receive a notice from us with detailed information on why the claim was denied. If applicable, the notice will also explain documentation that you may provide to allow the claim to … Read more…the full answer

• How do I appeal a claim that has been denied? Open Closed

  You have the right to appeal any FSAFEDS denial that involves your Health Care FSA, Limited Expense Health Care FSA, or Dependent Care FSA. Common reasons for appealing a claim include: A claim or request for reimbursement was not p… Read more…the full answer

• How long will it take to receive reimbursement? Open Closed

  Most claims are processed within one to two business days after they are received and verified. Payments are sent shortly thereafter via direct deposit. You can update your direct deposit information any time through your … Read more…the full answer

• Can I be reimbursed for a claim that is more than the current amount in my FSA account? Open Closed

  The answer depends on the type of FSA you have: For a Health Care FSA or a Lim… Read more…the full answer