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FAQs

Most Popular Questions

How will I be reimbursed for orthodontia expenses?

You incur the expense for orthodontia work before submitting a claim for reimbursement, so it's important to save your receipts. You'll be able to submit a claim for expenses you pay during the current benefit period (plan year), even if the actual braces were put on before the current benefit period. Initial payments for orthodontia expenses can be reimbursed with a paid receipt.

However, you cannot be reimbursed for any work completed prior to your effective date in the plan. For more information on eligible orthodontia expenses, view the Orthodontia Quick Reference Guide (PDF).